The furnace quits at 10pm.
During a cold snap or a winter inversion, nobody waits until morning to find a tech. They call down the list. The first company to answer often ends up quoting the replacement too.
Industry · HVAC
Answer the no-heat call first.
HVAC work arrives in spikes. A January cold snap, a July heat wave, and the phone lights up after hours. The company that answers gets the repair, and often the replacement and the maintenance plan after it. We make sure that's you, then keep the slow months full.
- 24/7 calls answered by an AI assistant
- Replacement quotes followed up
- Maintenance plans renewed on time
In short
Almanac Office helps HVAC companies in Utah win emergency and replacement work: an AI receptionist that answers no-heat and no-cool calls after hours and texts the on-call tech, service pages for furnaces, AC, heat pumps, and swamp coolers, replacement quotes that get followed up, maintenance plans that renew, and a review request after every call. The license number is shown everywhere a customer looks.
Where HVAC companies leak jobs
Where heating and cooling jobs go elsewhere.
A big quote with no follow-up.
A new furnace or AC system is a major purchase. Homeowners get several bids and ask about financing. The bid nobody follows up on rarely wins.
April and October go quiet.
Between heating and cooling season, the trucks sit. Tune-ups and maintenance plans fill those weeks, but only if someone sells them before the season turns.
A crowded results page.
HVAC searches show a lot of competitors. A steady flow of recent reviews mentioning the city and the job is what separates you from the next listing.
What we set up
Ready for cold snaps and heat waves.
- An after-hours AI receptionist. It says it's an assistant, takes the symptom (no heat, short cycling, AC blowing warm), the address, and agreement to your after-hours fee, then books or texts the on-call tech. How it works.
- A page per system. Furnace repair, furnace replacement, AC repair and install, heat pumps, and maintenance plans, each written for the search a homeowner actually types.
- Swamp cooler pages. Evaporative coolers are common in Utah homes. Spring startups and fall shutdowns are a seasonal line of work most generic HVAC websites ignore.
- Replacement pages that answer money questions. What drives the price, how estimates work, and whether you offer financing, with a link to apply.
- Maintenance plans you can buy online. What each visit covers, the price, and automatic reminders for spring and fall tune-ups.
- Your license number, everywhere. Your DOPL license number and insurance on the site, the Google profile, and every quote.
- A Google profile with real hours. The right categories and hours that match your after-hours coverage, so Google doesn't show you closed at 9pm. Google Business Profile management.
- A review request after every call. Repairs, installs, and tune-ups alike. Every customer, no filtering. How to get more Google reviews.
AI for your back office
Office work an agent can carry.
In an HVAC shop, the dispatcher and the owner end up doing the follow-ups at night. An AI Jumpstart sets up agents for quote follow-ups, plan renewals, and common customer questions in one session.
- CALLNo heat in Layton. Assistant answered, confirmed the after-hours fee, and texted the on-call tech. Booked for 7:30.
- QUOTEFurnace replacement bid from Friday unanswered. Follow-up drafted with the financing link. Held for approval.
- CALLBlank thermostat. Assistant walked through your approved checks (batteries, breaker, furnace switch), then booked a morning slot when that didn't fix it.
- PLANMaintenance plans renewing next month. Renewal reminders queued.
- REVIEWToday's completed calls each got a review request.
- REPLY"Do you service swamp coolers?" Answered from your service list: spring startups open for booking in April.
Illustrative example, not a real client.
FAQ
Heating and cooling questions.
Does an HVAC company need its phones answered 24/7?
If you advertise emergency service, yes. A furnace that quits on a cold night is a job for whoever answers. An AI receptionist can pick up, say it's an assistant, take the details, and text your on-call tech. See AI receptionist vs answering service.
Should I show furnace or AC replacement prices online?
At least explain what drives the price (size, efficiency, ductwork, access) and how your estimates work. If you're comfortable, show a typical range. Customers who find nothing call the company that answers the question.
Should we offer financing on the website?
If you offer it, say so on every replacement page with a short explanation of how to apply. Replacement buyers ask about monthly payments early, and many won't call to find out.
How do I show customers I'm licensed in Utah?
Put your license number on your site, your Google profile, and your quotes. DOPL, Utah's licensing division, lets customers look up a contractor's license, and a visible number answers the question before they ask it.
How do I fill the slow spring and fall months?
Sell maintenance plans and tune-ups before the seasons turn. Remind plan members to book, and run Meta ads for AC tune-ups in spring and furnace tune-ups in fall.
See where you're leaking jobs.
Send your site. Within 48 hours you get a one-page teardown covering speed, search, Maps, reviews, calls, and AI visibility. No call required.